Privacy Policy (STATUS: MAY 2018)

Introduction

 

ALPEIN Software SWISS AG takes the protection of your personal data very seriously. The following statement gives you an overview of how we guarantee the protection of your personal data.

 

This privacy policy has been compiled to better serve those who are concerned with how their 'personal data' is being used online. ‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly.

 

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website.

 

 

1. Information we collect and receive

 

We collect different types of information to provide services to you.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, address or other details to help you with your experience.

 

 

2. How we use the information we collect and receive

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to identify users and provide them with products, support, services, mailings, sales and marketing actions, to meet contractual obligations, to increase the efficiency and operation of the website and our applications, notify you of updates.

 

 

3. How do we protect your information

 

We do not use vulnerability scanning and/or scanning to PCI standards.

 

We only provide articles and information. We never ask for credit card numbers.

 

We do not use Malware Scanning.

 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implemented a variety of security measures to maintain the safety of your personal information when you place an order.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

 

4. Storage and processing

 

Our goal is to keep your personal data safe. We store data on our personal servers. According to the GDPR, ALPEIN Software acts as a controller as well as a processor. Our responsibilities as the controller are carried out when the end consumers of our websites and applications provide their personal data within the platforms. We act as processor when providing our products and services exclusively under the client administration, but with hosting maintenance on our servers. Consequently, ALPEIN Softwares duties are restricted solely to the information storage without having access to the personal data of the clients.

 

 

5. Do we use 'cookies'?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:

 

      • Understand and save user's preferences for future visits.

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's help menu to learn the correct way to modify your cookies.

 

If you turn cookies off, some features will be disabled. It will make your site experience less efficient and may not function properly.

 

However, you will still be able to place orders.

 

 

6. Third-party disclosure

 

We do not sell, trade, or otherwise transfer your personal data to outside parties.

 

Third party links:

We do not include or offer third party products or services on our website.

 

 

7. Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

Our website also uses Google Fonts. This service is used unauthenticated and our website does not send cookies to Google Fonts API. You can find the details here: Google Fonts API privacyGoogle Privacy Policy.

 

We have not enabled Google AdSense on our site but we may do so in the future.

 

 

8. Data subjects’ rights

 

You can request information about which personal data ALPEIN Software processes about you at any time from us and also the correction or deletion of such personal data.

 

If ALPEIN Software uses your personal data based on your consent or to perform a contract with you, you may further request from ALPEIN Software a copy of the personal data that you have provided to ALPEIN Software. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the personal data is to be sent to you or another recipient. ALPEIN Software will carefully consider your request and discuss with you how it can best fulfill it.

 

You can contact us at any time to:

 

Request access to data that ALPEIN Software has about you

Correct any data that ALPEIN Software has about you

Delete any data that ALPEIN Software has about you

 

If you have any additional questions about ALPEIN Softwares collection and processing of your data, please direct any such request to contact@alpeinsoft.ch.

 

You may decline to share certain personal data with us, in which case we may not be able to provide to you some features and services.

 

At any time, you may object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law.

 

 

9. Sensitive data

 

ALPEIN Software will not obtain or require disclosure of sensitive personal data (such as ethnic origin, religion or medical records) but if you choose to provide such sensitive personal data, ALPEIN Software may assume such sensitive data is provided with your consent and can be processed by ALPEIN Software as it sees fit, unless otherwise notified by you to ALPEIN Software in writing.

 

 

10. Use of this website by children

 

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.

 

 

11. Fair information practices

 

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

 

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

 

To be in accordance with CANSPAM, we agree to the following:

 

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

 

 

12. Data retention

 

The time periods for which we retain your personal data depend on the purposes for which we use it. ALPEIN Software will keep your Personal Information for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law, or ALPEIN Software's Retention Policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request.

 

 

13. Contact us

 

If you have questions or concerns regarding this Privacy Notice, or would like to update information we have about you or your preferences, please contact us by email at contact@alpeinsoft.ch or by one of the following additional methods:

 

In the Switzerland by calling us at +41 (0) 41 552 44 00 or by writing to us at:

 

Hofwisenstrasse 12

CH-8260 Stein am Rhein

Switzerland